PRIVACY POLICY


Last Updated: September 27, 2026


Soulful Bridges Pet Loss Support ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your information when you visit our website https://www.soulfulbridgespetloss.com/, use our online services, or interact with us.


Please read this Privacy Policy carefully. By using our website or engaging our pet loss grief coaching services, you agree to the collection and use of information in accordance with this policy. We provide online services across all 50 U.S. states, and we handle the deeply personal information you share with the highest level of care and respect.


1. INFORMATION WE COLLECT

We collect several different types of information to provide and improve our services to you.


A. Personal Data

While using our website or services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

  • Name
  • Email address
  • Phone number
  • Billing and postal address
  • Payment details (Processed securely via third-party payment processors; we do not store full credit card or banking information)

B. Sensitive Personal Data & Coaching Records

Due to the unique and deeply emotional nature of pet loss grief coaching, you may choose to share sensitive details during our sessions, group workshops, or through intake forms. This may include:

  • Information regarding your emotional well-being, mental health, and the grieving process.
  • Details about your companion animal (e.g., name, species, breed, age, and personality traits).
  • Information surrounding your pet's illness, medical history, veterinary care records, or end-of-life circumstances (such as euthanasia decisions).
  • Client notes, session reflections, photos or memorials of your pet that you choose to share, and written communications.


C. Information About Other People and Animals

In pet loss coaching, you will naturally share details about your household, family dynamics, or external professionals.

  • Deceased Companion Animals: U.S. data privacy laws apply to living natural persons. However, we treat all information, memories, and photos of your deceased pet with the utmost dignity, reverence, and strict confidentiality.
  • Living Individuals: Any information shared about living third parties—such as family members, roommates, veterinary staff, or pet care providers—will remain completely confidential and secure. We will never contact these individuals without your explicit consent.


D. Usage and Technical Data

When you visit our site, we automatically collect certain technical data, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited, time spent, and links clicked
  • Cookies and tracking technologies (to manage website functionality and preferences)


2. HOW WE USE YOUR INFORMATION

We use the data we collect for the following purposes:

  • To provide, maintain, and deliver our online pet loss grief coaching sessions, group support circles, programs, or products.
  • To manage your account, billing, payments, and client profile.
  • To communicate with you regarding schedule updates, resources, invoices, or customer support requests.
  • To comply with legal obligations, protect our legal rights, or resolve disputes.
  • With your explicit consent, to send you newsletters, promotional materials, or updates about new support groups.


3. SHARING AND DISCLOSURE OF DATA

We do not sell, rent, lease, or share your personal information with third parties for marketing purposes. We only share your data with:

  • Trusted Third-Party Service Providers: Such as telehealth video platforms, IT support, web hosting platforms, email marketing platforms, and payment processors who help us operate our business. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: If required by law, subpoena, or if we believe in good faith that such action is necessary to protect your safety, the safety of others, or comply with a judicial proceeding.


4. CONFIDENTIALITY & INTEGRITY OF SESSIONS

  • One-on-One Coaching: All details shared in private sessions are strictly confidential. The only exceptions are legal limits, such as an immediate threat of harm to yourself, someone else, or animal welfare concerns as mandated by law.
  • Group Support Circles & Workshops: Group coaching relies on community participation. While we ask all participants to respect group privacy and keep shared stories strictly confidential, we cannot guarantee absolute confidentiality within a group setting. By joining our group services, you agree to protect the privacy of fellow participants and acknowledge that you share your own experiences at your own discretion.


5. DATA RETENTION

We retain your personal data and coaching notes only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and accounting obligations, or resolve ongoing disputes. Website comments, forum posts, or digital memorials may be retained indefinitely unless erasure is requested.


6. STATE-SPECIFIC U.S. PRIVACY RIGHTS

Depending on the U.S. state in which you reside (including, but not limited to, California, Colorado, Connecticut, Virginia, Texas, and Utah), you may have specific rights regarding your personal data. These rights may include:

  • The Right to Know/Access: Request details about the categories and specific pieces of personal data we have collected about you.
  • The Right to Delete: Request the erasure of personal data collected from you, subject to certain legal exceptions.
  • The Right to Correct: Request that we fix inaccurate personal data that we maintain about you.
  • The Right to Opt-Out: Opt-out of the processing of personal data for purposes of targeted advertising or the sale/sharing of personal data (Note: We do not sell your data).

To exercise any of these consumer privacy rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.


7. THIRD-PARTY LINKS & PLATFORMS

Our website and online coaching may utilize third-party links or video-conferencing tools (such as Zoom or Google Meet). We are not responsible for the privacy practices or content of those external platforms. We encourage you to read the privacy policies of any third-party tools you interact with.


8. CONTACT US

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please reach out to us at:


Soulful Bridges Pet Loss Support

vee@soulfulbridgespetloss.com